Refund policy

Return & Refund Policy (Customize Your Trucks)

1) Overview

Customize Your Trucks is a marketplace that connects buyers with independent sellers. Return and refund eligibility may vary by seller and product type. This policy explains the general rules that apply to orders placed through CustomizeYourTrucks.com.
If you need help with a return, contact us at contact@customizeyourtrucks.com and include your order number.

2) Return Window

  • Most new/unused items: Return requests must be submitted within 30 days of delivery (unless the seller listing states a different timeframe).
  • After 30 days: Returns may be denied unless required by law or approved by the seller.

3) Item Condition Requirements

To be eligible for a return, items must generally be:
  • New, unused, and uninstalled
  • In the original packaging with all hardware, manuals, and accessories
  • Free of damage, scratches, mounting marks, or signs of installation
If an item has been installed, mounted, used, modified, or damaged after delivery, it may be ineligible for return.

4) Non-Returnable Items (Common Examples)

Unless the product listing explicitly allows it, the following are typically final sale:
  • Custom-built or made-to-order items
  • Clearance / closeout items
  • Gift cards
  • Items marked “Final Sale”
  • Electrical items that have been installed or show signs of use
  • Any product returned incomplete or not in original condition

5) Wheels & Tires (Important Notes)

Because these items are commonly damaged by mounting/installation:
  • Mounted tires and installed wheels are typically not returnable
  • Wheels returned with scratches, mounting marks, or missing packaging may be denied or subject to a restocking fee

6) How to Start a Return

Email contact@customizeyourtrucks.com with:
  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos (required for damaged/defective items; recommended for incorrect items)
If approved, we’ll provide return instructions. Do not send items back without approval, as they may be refused.

7) Return Shipping Costs

  • Buyer’s remorse / ordered wrong item: Buyer is typically responsible for return shipping.
  • Wrong item shipped / defective / damaged in transit: Seller may cover return shipping or provide another solution (replacement, refund, etc.), depending on the situation.
Shipping fees (including expedited shipping) are generally non-refundable unless the return is due to seller error.

8) Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or missing parts:
  • Contact us within 48 hours of delivery
  • Include clear photos of:
    • The item damage/issue
    • The packaging and shipping label
    • Any missing components (if applicable)
Claims submitted after 48 hours may be harder to approve due to carrier and seller requirements.

9) Refunds (How They Work)

Once the return is received and inspected:
  • Approved refunds are issued to the original payment method
  • Refund timing depends on your bank/payment provider, but typically posts within 5–10 business days
Refund amounts may be reduced if:
  • The item is returned used/installed/damaged
  • Parts/accessories are missing
  • The seller applies a disclosed restocking fee

10) Restocking Fees

Some sellers may charge a restocking fee (commonly 10%–25%) for returns that are not due to seller error. If a restocking fee applies, it should be disclosed in the product listing or communicated during the return approval process.

11) Order Cancellations

If you need to cancel an order:
  • Contact us ASAP at contact@customizeyourtrucks.com
  • If the order has already shipped or is in processing, cancellation may not be possible and you may need to follow the return process instead.

12) Chargebacks & Disputes

We strongly recommend contacting us first so we can help resolve the issue quickly. Filing a chargeback may delay resolution while the case is reviewed.

13) Contact

For return and refund help, email: contact@customizeyourtrucks.com